![]() ![]() If the Customer is not found on the agreed upon day and place and there is no other person to accept the shipment for them, the courier leaves a note that the address has been visited along with contact details. On the day of delivery, the Customer receives a SMS and/or an e-mail from the courier stating that there is a shipment to be received. There may be an exception for settlements with special service schedule.ħ7. Deliveries are carried out from Monday to Friday between 09.00 and 18.00 o’clock with the exception of official holidays. The Customer is not entitled to any compensation in case of delayed delivery.ħ6. The details regarding the terms of delivery of the goods are indicative and the Seller is not bound by them to execute the delivery on a specific date. Delivery of orders for goods of value over EUR 40 (VAT included) is free for the Customer.ħ5. ATOP LLC will not be held responsible if the courier company delayed the order.ħ4. Those orders are also the first one to be handled to the courier company for delivery. Such orders will be also processed and fulfilled with priority in case of stock shortage. PRIORITY SHIPPING – The priority shipping guarantees that your order will be processed and fulfilled with priority before the rest of the orders. The time of delivery is between 3 and 6 working days. The goods sold are accompanied by the necessary documents and original packaging.ħ2. ![]() It remains customer’s liability to be informed of the possible charges that could be imposed on customs.ħ1. As ATOP LLC is company established in the EU and shipments are being sent from the territory of the EU, custom taxes could be imposed upon delivery to the client outside of EU. The Seller carries out the delivery of goods only on the territory of Portugal.ħ0.1. In this case, the customer must fill out an application that he has not received the order and hand it over to ATOP ltd., So that the latter can start an investigation with the courier company.ħ0. It is not responsible if the order has the status of “delivered” to the courier company, and the customer has claims about it. The Seller delivers the online ordered goods through courier company “CTT Expresso” at the address specified by the Customer.Ħ9.1. Rastilho ships worldwide orders. All our orders will be shipped from our warehouse based in Portugal, Europe.69. Pede o número de envio à Rastilho, se essa informação não te for disponibiliza na altura da expedição. Se a encomenda for enviada via CTT ou CTT Expresso em Correio Registado, podes fazer a pesquisa da tua encomenda aqui. ![]() Os números dos envios são facultados aos clientes mediante solicitação para puderem seguir o progresso de entrega das suas encomendas.Īconselhamos aos clientes o pagamento das encomendas via Multibanco ou Paypal, evitando sempre que possível a Cobrança | Contra-Reembolso - a poupança nos portes de envio faz-se sentir no preço final das encomendas. Todas as encomendas são enviadas em Correio Registado, com total garantia de entrega e seguro - excepto nos casos do Correio Normal e Correio Azul, onde não existe prova de envio. O cliente é responsável pelo pagamento dos portes de envio, excepto nas situações em que a Rastilho os decide oferecer ou em campanhas/promoções específicas. A Rastilho envia encomenda para todo o território nacional e ilhas (Madeira e Açores) usando o serviço dos CTT | CTT Expresso e outras transportadoras (DHL, UPS, GLS e FedEx). ![]()
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